This article explains how to create a new category. You can also:

• Learn how categories work.

And how to:

• Change the name of a category.
• Add categories to tickets.
• Sort tickets by category.

Create a New Category

1. To create a new category, first click the Admin Menu button and select Category Management.
2. Click the Add New Category button.
3. Enter a name for the category, like Sales Requests.
4. Click Create.